FAQs

Frequently Asked
Questions

General

Managed Connectivity

I.T. Services

How do I contact I.T. Support?

For immediate assistance, you can reach us by calling 0333 900 9860. Alternatively, you can email us at support@ukconnect.com. Our dedicated support team is available 24/7, 365 days a year to address any enquiries or technical issues you may have, ensuring uninterrupted service and prompt resolution of your concerns.

Where are you located?

Our headquarters is based in Farnborough, Hampshire, and we also have an office located in Glasgow, Scotland. This geographical presence allows us to effectively serve clients in both southern and northern regions, providing comprehensive support and services tailored to their specific needs.

What sectors do UK Connect have experience in?

While our expertise and tailored solutions are particularly well-suited for the Construction, Public Sector, Manufacturing, Warehousing & Logistics, Utilities and Enterprise sectors, our connectivity solutions are versatile and can effectively address the challenges faced by businesses across all sectors. No matter your industry or the specific connectivity challenges you encounter, we have the capabilities and expertise to provide you with the right solutions and support you need.

Who are UK Connect?

UK Connect is a trusted and leading Connectivity service provider in the UK, specialising in providing best-in-class connectivity, I.T. and communication solutions to companies across various sectors nationwide.

What is a Network Operations Centre (NOC)?

A Network Operations Centre (NOC) is a centralised facility that monitors and manages a company's network infrastructure and services. It serves as our command centre where our skilled technicians and engineers monitor network performance, detect and resolve issues, and ensure smooth operation of your network. The NOC is responsible for proactive monitoring, troubleshooting, and maintenance to ensure optimal network performance and minimise downtime.

What is Point-to-Point Wireless Bridging?

Point-to-Point Wireless Bridging is a wireless networking technology that establishes a direct wireless link between two locations. It enables the transmission of data, voice, and video signals over a long distance without the need for physical cables. This technology is commonly used to connect two separate networks or extend the network coverage between two locations, providing a reliable and high-speed wireless connection.

How do you ensure the Connectivity is secure?

We prioritise the security of your data and confidential information. That's why all our connections are equipped with Enterprise-Grade security measures, providing you with an added layer of protection and peace of mind. You can trust that your data is safeguarded and secure when you choose our services.

Which kind of sites can you connect?

We have successfully provided connectivity solutions to a diverse range of locations, including construction sites, sales and marketing suites, remote Armed Forces bases, factories, warehouses, hotels and residential estates. Our mission is to ensure that no matter where you are located, we can get you connected. We are committed to delivering reliable and seamless connectivity to meet your specific needs, regardless of your location.

How does Cellular Broadband work?

We understand the challenges and frustrations that can arise with wired broadband, including the inconvenience of losing connectivity when it matters most. That's why we've taken a different approach. By eliminating the reliance on traditional wired connections, we leverage the power of all four major mobile networks in the UK. This enables us to deliver rapid and reliable connectivity, ensuring your site has the critical broadband WAN access it needs, without the limitations of wired infrastructure.

How do I contact I.T. Support?

Where are you located?

What sectors do UK Connect have experience in?

How do you find the best connectivity for my site?

Upon arrival at your site, our expert teams will swiftly carry out a comprehensive Radio Frequency (RF) survey to assess and identify the most optimal network for delivering fast and reliable broadband or connectivity solution. Once determined, we will efficiently install the solution, enabling seamless and instant communication with your team, customers, and suppliers.

What are the stages of the UK Connect consultancy process?

With our clear four-stage approach—Discovery, Design, Implement, and Verify—we ensure that your connectivity services play a vital role in driving your growth and future success. Through careful analysis and planning (Discovery), strategic design (Design), seamless implementation (Implement), and thorough validation (Verify), we deliver comprehensive solutions tailored to your specific needs. For more detailed information, please visit our Professional I.T. Services & Consultancy page.

What kind of experience and qualifications does your Consultancy team have?

Our highly experienced Connectivity consultants bring a wealth of expertise from the telecomms industry and hold a variety of qualifications. They have collaborated with major brands in the country, offering valuable insights and recommendations for connectivity solutions, particularly in areas with challenging connectivity coverage. With their dedication, our consultants are committed to assisting you in achieving your business objectives and ensuring your connectivity success.

How do I contact I.T. Support?

Where are you located?

What sectors do UK Connect have experience in?

What does a Network Solutions Architect do?

They specialise in delivering technical solutions that not only meet your specific requirements but also ensure the seamless operation of your business-critical network solutions. Our team is dedicated to maintaining the stability and reliability of your network infrastructure, providing you with the confidence and peace of mind to focus on your core business activities.

What does PRINCE2 mean?

Our Connectivity consultants are PRINCE2 certified, which stands for Projects IN Controlled Environments. This esteemed qualification equips them with essential project management skills, allowing them to adapt their expertise to your unique business requirements and effectively address your connectivity challenges. You can rely on their in-depth knowledge and experience to deliver successful outcomes for your projects.

Are there any extra charges for Managed I.T. Support?

To obtain pricing details for Managed I.T. Support, please reach out to your dedicated Account Manager. They will provide you with the relevant information and assist you in selecting the right plan that meets your specific requirements.

How quickly will UK Connect fix a fault?

We understand the importance of minimising downtime when you lose connectivity. Our team is dedicated to swiftly restoring your online presence, ensuring minimal disruption to your operations.

How do you monitor our I.T. Solutions?

With our Network Operations Centre (NOC), we provide remote and proactive monitoring of your I.T. systems to ensure optimal service availability and performance.

Who will provide our I.T. support?

Our national team of highly qualified network engineers are ready to address all of your connectivity needs with expertise and efficiency.

How do I contact I.T. Support?

Where are you located?

What sectors do UK Connect have experience in?

How do I contact I.T. Support?

Where are you located?

What sectors do UK Connect have experience in?

How quickly can you set up Inbound Marketing Numbers?

At UK Connect, we promise to install your new numbers within 10 working days, ensuring a prompt and efficient process for our customers.

What are the benefits of UK Connect's communication solutions?

We pride ourselves on delivering a seamless and efficient setup process, ensuring that you can start benefiting from our powerful calling features in just a matter of days. With these features at your disposal, you can enhance your customer experience, boost productivity, and enhance your overall business reputation. We're here to provide you with the tools you need to succeed.

Can I choose my new phone number?

Absolutely! With our service, you have the freedom to select a new and memorable phone number for your business, and the best part is that it's completely free of charge. We understand the importance of having a distinct and recognisable number that aligns with your brand and makes it easy for customers to reach you.

Which calling features are available with your VoIP solution?

Our VoIP solution not only supports a range of phone lines from 1 to 1,000, covering the entire UK, but it also provides advanced features such as call reporting, analytics, and monitoring. With our VoIP solution, you can benefit from unlimited concurrent calls, allowing for efficient and uninterrupted communication within your organisation.

What is VoIP?

VoIP stands for Voice over Internet Protocol. It is a technology that allows voice communication and multimedia sessions to be transmitted over the Internet rather than traditional telephone lines. With VoIP, voice signals are converted into digital data packets and transmitted using internet protocols. This enables cost-effective and flexible communication, as it eliminates the need for separate voice and data networks. VoIP offers various features and benefits, including cost savings, scalability, mobility, and integration with other communication systems.

How do I contact I.T. Support?

Where are you located?

What sectors do UK Connect have experience in?

How do you choose this I.T. hardware?

With our expertise and specialisation, we know the right questions to ask in order to determine the best I.T. solution for your business. We exclusively work with top-tier brands that meet our high standards, saving you the time and effort of researching and sourcing high-quality I.T. supplies. Our goal is to provide you with a streamlined experience by handling everything from installation to ongoing maintenance, ensuring you have reliable and best-in-class I.T. equipment

Which I.T. hardware do you have on offer?

No matter what type of I.T. hardware you need, whether it's PCs, laptops, mobiles, printers, or any other device, we've got you covered. We'll not only source the right hardware that suits your business needs but also take care of delivery and installation if required. Just let us know what you need, and we'll handle the rest.

How do I contact I.T. Support?

Where are you located?

What sectors do UK Connect have experience in?

How do I contact I.T. Support?

Where are you located?

Do I have to sign a long-term contract and can I switch plans at any time?

You have the freedom to choose your own terms, and the longer the term you select, the more cost-effective the price becomes. If you wish to switch plans, you can simply reach out to your dedicated UK Connect Account Manager at any time.

What kinds of payment are accepted by One.site?

You have the flexibility to choose between BACS or Direct Debit payment methods, whichever works best for you.

Are there any set-up fees?

We are pleased to inform you that no set-up charges apply for any of our One.site packages.

How much does One.site cost?

Pricing options for One.site start at £65 per site per month.

How will One.site benefit my site management teams?

One.site empowers construction site teams to efficiently manage personnel tracking, verify qualifications, and facilitate effective communication with the workforce. With features like real-time attendance tracking, qualification management, and rapid messaging, it enhances operational efficiency and enables seamless coordination on construction sites.

What is One.site?

One.site is a purpose-built workforce management solution and digital app for the construction industry. It streamlines construction site admin, handling tasks such as site access management, site reporting, remote inductions, and qualification management, allowing you to focus on what matters most.

Wireless Connectivity

Internet of Things (IoT)

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Managed I.T. Support

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Wireless Connectivity

Internet of Things (IoT)

Consultancy

Solutions

Scale

Industries

FAQs

Frequently Asked Questions

Interested in our products?

Already a UK Connect Customer?

Frequently Asked
Questions